Careers

Sales ASSOCIATE

We are looking for an off-roading enthusiast!

Do you have a passion for OHV’s and UTV’s? Looking for career growth? Looking to bring your sales experience to the industry leader in two-way communication products and accessories? Rugged Radios may be the place for you.

We are looking for a full-time Sales Associate to join our sales team. Rugged Radios specializes in communication products used in high noise environments such as racing, aviation, motocross, off road, industrial, agriculture, retail, wholesale, fire, and police.

Known as The Authority in Communications, Rugged Radios is located on the Central Coast of California in the city of Arroyo Grande. Working from home is not an option for this position. We feel there is a distinct advantage for our business to have our account managers working in the office, available for in-person meetings and face-to-face collaboration.

Our tribe consists primarily of people interested in two-way radio communication products for off-road recreational vehicles (UTV, ATV, JEEP) off-road racing, motocross, circle track racing, industrial, fire & safety and aviation.

You will be on the front lines acting as an ambassador of the company to retail sales customers both on the phone and in person.

Responsibilities

A. Answering incoming telephone sales department calls
B. Making outbound customer engagement calls to existing customers gathering information and provide problem solving and solutions along the way
C. Assisting walk in customers who visit our showroom
D. Focus on developing and cultivating strong brand loyalty
E. Creating and processing sales quotes and orders with retail consumers
F. Constantly in a mode of attaining product knowledge through self-discovery and training

Compensation

Hourly rate plus overtime, including commissions after 90-day probationary training period. Medical and dental benefits available after 90-days. Paid holidays, accrued vacation, participation in our 401K program after one-year employment, and generous employee purchase discount.

Please send your resume to joe@ruggedradios.com or submit here:

Service Technician

Looking to advance your career? Take the road to a challenging and rewarding future. Rugged Radios, in Arroyo Grande, California, is seeking a full time Service Technician for our Tech Service Department, tasked with providing a high level of customer service, and product support.

Our ideal candidate maintains a positive attitude and is motivated to accomplish assigned tasks as well as offer phone support for end users of our product. Customer engagement often takes place on the phone, via email or in person. The right candidate is experienced in listening skills. Technical expertise and knowledge highly desirable. A person well versed in procedures, processes, with attention to detail will succeed and prosper.

Rugged Radios is the top brand for mobile two-way communications in high noise environments such as off-road racing, aviation, fire, police, and industry. We sponsor numerous off-road race events and attend many of the largest off-road trade shows in the United States.

Responsibilities

  • Oversee service orders and flow of department, ensuring customer returns, and orders receive prompt, courteous, and effective service
  • Assists R&D Department with quality control and product development
  • Provide concierge support for all customer inquiries, whether by email, phone or in person. Takes ownership of the customer's experience from start to finish leaving a positive impression
  • Distribute work between technicians efficiently providing follow up and assistance when needed
  • Answer technical questions about product problems, warranties, services, and repairs
  • Acquires and maintains up-to date product knowledge
  • Engagement with end users, dealers, and the public. Tracks their interactions with the company and keeps management informed of trends and issues

Qualifications

  • Organized self-starter with a “Can do” positive attitude-Team Player!
  • Proficient with Microsoft Office, Google Suite, QuickBooks, and various other computer job related software
  • Knowledge of two-way communications and or electronic products desirable or has the capacity to learn
  • High school graduate, GED equivalent, some college, degree, or technical proficiency
  • Background in sales, retail, automotive parts, and upselling of products and or services
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

Benefits & Pay

Full time hourly non-exempt position

Salary: DOE

  • Employee Product Discounts
  • 401(K) Retirement Plan with 3% match after one year of employment
  • Health & dental insurance
  • Paid vacation and 7 paid Holidays, yearly
  • 3 days paid sick time yearly

Please send your resume to joeh@ruggedradios.com or submit here:

Administrative Sales Assistant

Sales Processing / Sales Administrator Assistant

Do you have a passion for OHV’s and UTV’s? Looking for career growth? Looking to bring your work experience to the industry leader in two-way communication products and accessories? Rugged Radios may be the place for you.

We are looking for a full-time Sales Processing / Sales Administrator Assistant to join our sales accounting team.

Rugged Radios specializes in communication products used in high noise environments such as racing, aviation, motocross, off road, industrial, agriculture, retail, wholesale, fire, and police. Known as The Authority in Communications, Rugged Radios is located on the Central Coast of California in the city of Arroyo Grande.

Working from home is not an option for this position. We feel there is a distinct advantage for our business to have our Sales Associates working in the office, available for in-person meetings and face-to-face collaboration.

Our customers consists primarily of people interested in two-way radio communication products used in high noise environments. This includes off-road recreational vehicles (UTV, ATV, JEEP etc.) off-road racing, motocross, circle track racing, industrial, fire and safety, agriculture, and aviation (To name but a few).

 

RESPONSIBILITIES

Processing sales orders through Shopify and QuickBooks utilizing various software platforms, processes, and procedures

Creating and processing sales quotes and orders with retail consumers, B2B customers, and sponsored off road racers

Answering incoming telephone sales department calls

Making occasional outbound customer engagement calls to existing customers gathering information and provide problem solving and solutions along the way

Assisting walk in customers who visit our showroom

Focus on developing and cultivating strong brand loyalty

Constantly in a mode of attaining product knowledge through self-discovery and training

 

SKILLS, KNOWLEDGE AND ABILITIES

High school diploma or GED

Comfortable with knowing or learning industry specific product lines, relating to the role and scope of the job

Process orders and perform related admin duties as directed with strong preference to data entry skills

Accounting and finance background expected

Be able to type 50wpm and operate and perform 10-key by touch calculation

At least one year sales experience or related industry consumer/retail sales

Strong communicator who loves sharing, and listening

Assist walk up retail customers when directed

Experience or knowledge of the off-road recreational vehicle industry and or any industry specific arena from which we operate

Familiarity with software work platforms such as QuickBooks, Microsoft Office Work Suite and Google Workspace

Extremely detail-orientated, organized and energetic

Willingness to be coached, learn, understand and apply knowledge in order to be successful

 

BENEFITS

40 hour work week, full-time hourly pay with potential for daily overtime

Five-day work week that may include occasional Saturdays or Sundays depending on the needs of the company

Medical and dental benefits available after 90-days

Paid holidays and vacation time off

401K program after one year with company match

Generous employee product discount

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

COVID-19 considerations:
Our new headquarters building employs the latest industrial ceiling fans that utilize fresh air flow technology for a healthy work environment.

Ability to commute/relocate:

  • Arroyo Grande, CA 93420: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Administration assistant: 1 year (Required)
  • Office: 1 year (Required)

Language:

  • Spanish (Preferred)

License/Certification:

  • Driver's License (Required)

Shift availability:

  • Day Shift (Required)

Work Location: One location

Please send your resume to joeh@ruggedradios.com or submit here:

Digital Advertising Associate

Digital Advertising Associate

Looking for career growth? Bring your work experience to the industry leader in two-way communication products and accessories, Rugged Radios.

We are looking for a full-time Digital Advertising Associate to join our sales marketing team.

You will be on the front lines of our sales and marketing department helping craft and implement Google and Facebook advertising campaigns, for leading edge consumer driven brand of products.

Rugged Radios specializes in communication products used in high noise environments such as racing, aviation, motocross, off road, industrial, agriculture, retail, wholesale, fire, and police.

Our customers consists primarily of people interested in two-way radio communication products used in high noise environments. This includes off-road recreational vehicles (UTV, ATV, JEEP etc.) off-road racing, motocross, circle track racing, industrial, fire and safety, agriculture, and aviation (To name but a few).

Job Type: Full-time

Pay: From $47,800.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

COVID-19 considerations:
Our new headquarters building employs the latest industrial ceiling fans that utilize fresh air flow technology for a healthy work environment.

Ability to commute/relocate:

  • Arroyo Grande, CA 93420: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you understand this position does not work remotely?

Education:

  • Bachelor's (Preferred)

Experience:

  • Marketing: 1 year (Required)
  • YouTube Production Pre-roll Ads: 1 year (Preferred)
  • Facebook Marketplace & Audience Network: 1 year (Preferred)
  • Campaign Set Up, Management Optimization: 1 year (Preferred)
  • Google Ads Merchant Center: 1 year (Preferred)
  • Google SEO & Search: 1 year (Preferred)
  • Facebook Image & Video Carousel Ads: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)

Work Location: One location

Please send your resume to joeh@ruggedradios.com or submit here:

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